Return Policy

1. Refund Eligibility

At TALORION, we prioritize customer satisfaction. Refunds are granted under the following conditions:

• Product is unused and in original condition
• Original packaging and documentation are included
• Proof of purchase is provided
• Request submitted within the allowed return window

Important

Items returned without prior authorization may not be eligible for processing. Please ensure you receive confirmation from our support team before shipping any return.

Standard Return Window

Customers have 30 calendar days from the delivery date to submit a return request.

After this period, refunds or exchanges may not be approved unless required by applicable law.

2. Time Limits

Refund processing typically occurs within 7–14 business days after the returned item has been inspected and approved.

Approved refunds are issued to the original payment method. Processing times may vary depending on your financial institution.

3. How to Request a Return

1. Contact our support team via email.
2. Provide your order number and reason for return.
3. Attach photos if the item is damaged or defective.
4. Wait for confirmation and return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrectly delivered. We recommend using a trackable shipping service.

Non-Refundable Items

• Items marked as final sale
• Customized or personalized products
• Digital downloads or access-based services once delivered
• Products returned damaged due to misuse

4. Exceptions

Certain situations may qualify for partial refunds or store credit depending on inspection results. TALORION reserves the right to refuse returns that do not meet policy standards.